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NHS TAYSIDE COMMUNITY LISTENING SERVICE

The NHS Community Listening Service is a valuable service that is available to anyone who needs support or someone to talk to during challenging periods of life. People experiencing loss, grief, work stress, difficult relationships, chronic illnesses, the strain of caring responsibilities, and various other life challenges can sometimes find hope, relief, and a fresh perspective after speaking to a listener. It is a confidential service that offers a safe environment for individuals to express their thoughts and feelings without fear of being judged.

The service is provided by NHS trained volunteers who come from diverse backgrounds and are ready to listen and provide emotional support for 50 minutes per appointment. Listeners can also signpost individuals to other services if needed. The appointments take place face-to-face at GP practices or via the central telephone service.

The Community Listening Service is an important part of the NHS's commitment to promoting mental health and wellbeing. By providing a listening ear to those who need it most, it helps to reduce the stigma surrounding mental health and encourages individuals to seek help when they need it. It has a proven track record of reducing stress, anxiety, and depression.

Below is what people have said about the service:

“Just having someone impartial helped enormously and some guidance was given as to who I could contact to help with one aspect of my issues.”

“She listened, signposted and had a sense of humour that made me feel at ease.”

“I felt empowered in being able to deal with my anxiety.”

“A non-judgemental listening ear. I am able to speak my mind without considering the impact of what I say.”

“This service is an excellent service to have at my doctor's practice and must also be a very good asset and help for the GPs.”

If you are interested in booking an appointment, please call your GP Practice.

Bereavement

An Expected Death Occurs At Home

1. Telephone the doctor who will visit to confirm that death has taken place. If this is during surgery hours, please call the surgery on 01828 632317. If it is out of hours, please phone NHS24 on 111.

2. Contact a funeral director.

3. Arrange to collect the doctor's Medical Certificate of Death from the surgery).

4. Take this to the Registrar's Office, (together with the deceased's Medical Card, Birth Certificate and Marriage Certificate if available) for the area in which the death took place. Appointments are usually required

Alternatively you can register the death by declaration at any convenient Registrar's Office but certificates will not be available immediately as these will have to be posted to you a few days later.

5. The Registrar will normally issue a white certificate (Form 14) for you to give to your funeral director who will look after necessary arrangements for the funeral. The Registrar will also issue a green notification certificate for the DSS.

The Registrar will also enquire as to the number of Certified Copies you require for dealing with the deceased finances (a fee is payable for each copy).